Shipping policy

Shipping Policy

Last Updated: August 19, 2026

At Veylory, we are committed to making sure your order arrives safely and as quickly as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

During holidays, promotions, or periods of high demand, processing may take up to 5 business days.

Please note that processing time is separate from shipping time.

Shipping Times

Shipping times depend on the product, shipping destination, and warehouse from which the product is fulfilled.

For orders shipped within the United States:

* Products shipped from U.S. warehouses: approximately 3–5 business days after processing.
* Products shipped internationally: approximately 10–15 days after processing.

International shipping times may vary depending on the destination, customs procedures, carrier delays, and other circumstances outside of our control.

Estimated shipping times are provided as a guideline and are not guaranteed delivery dates.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow some time for the tracking information to become active after the shipping label has been created.

You can use the tracking information to follow your order while it is in transit.

Shipping Delays

Although we work with reliable fulfillment and shipping partners, delays may occasionally occur due to:

* Customs processing
* Carrier delays
* Weather conditions
* Holidays or high shipping volumes
* Incorrect or incomplete shipping information
* Other circumstances outside of Veylory’s control

If your order is experiencing an unexpected delay, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the shipping address.

Veylory is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us so we can review the situation and assist you.

For international orders, customs procedures or local delivery services may affect the final delivery time.

International Shipping

Veylory may offer international shipping on eligible products.

International availability and delivery times depend on the product and its shipping origin. Some products may only be available for delivery within the United States.

Customers are responsible for ensuring that the products they order can be legally imported into their destination country.

Additional customs duties, taxes, or import fees may apply to international orders depending on the destination country. Any applicable charges are the responsibility of the customer.

Questions About Your Order

If you have any questions about your order or shipping, please contact us through our customer support channels.

We will be happy to help you with your order.

Thank you for shopping with Veylory!