Refund policy

Return & Refund Policy

At Veylory, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

* Unused and unworn
* In the same condition that you received it
* In its original packaging, when applicable
* Accompanied by proof of purchase

To request a return, please contact us at veylory.store@gmail.com before sending anything back.

Do not send an item back without first contacting us and receiving return instructions.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.

If a return is required, Veylory will provide the appropriate return instructions after your request has been reviewed and approved.

For damaged, defective, incorrect, missing, or lost orders, please contact us before returning anything. A physical return may not be required in these situations.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, you receive the wrong product, or an item is missing from your order, contact us as soon as possible at veylory.store@gmail.com.

Please provide your order number and clear photos or videos showing the issue when applicable.

After reviewing your request, we may offer a replacement or refund. In most cases, you will not need to return the affected item.

Lost or Undelivered Orders

If your order is lost in transit or has not been delivered after the applicable maximum shipping timeframe, please contact us at veylory.store@gmail.com.

We will review the shipment status and work to find an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

* Personalized or customized products
* Gift cards
* Products that have been used, worn, damaged, or altered after delivery
* Items returned without prior authorization
* Certain personal-care or hygiene products, where applicable

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product or size, you may request a return for your original item. Once your return is approved and processed, you can place a new order for the item you want.

Refunds

If your refund is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us at veylory.store@gmail.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at veylory.store@gmail.com.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible once an order has entered processing or has been shipped.

If your order has already shipped, you may need to wait until you receive it and then request a return in accordance with this policy.

Contact Us

If you have any questions about returns, refunds, replacements, or your order, please contact us:

Email: veylory.store@gmail.com

We are happy to help.